The A.I.R. Platform is merely a neutral means of connecting you with landscaping and lawn care providers. We do not represent or warrant that any landscaping or lawn care provider will meet your expectations or instructions in performing any services.
We will send you an email asking you for feedback once the landscaping or lawn care services are complete. Please do take time to complete this as we like to give our landscaping and lawn care providers a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.
If for some reason you are unhappy with the service, please contact us within 24 hours so that A.I.R. may rectify the problem. A.I.R. does not offer refunds or discounts, but we absolutely guarantee the quality of service by fixing any quality issues and optimizing the landscaping and/or lawn care in the future. Any re-service can only be done with the same landscaping or lawn care provider(s) unless there is a schedule conflict for the provider and only within the first 72 hours of the landscaping and/or lawn care. If you are at home and you notice that the landscaping or lawn care provider overlooked something please immediately tell the landscaping or lawn care provider to redo the work or call our office before the provider leaves your home.
A.I.R. is not responsible for the replacement or repair of any of your personal property that may be damaged by a Landscaping or Lawn Care Provider while performing the Services.
Please report any suspected illegal or unethical behavior by a Landscaping or Lawn Care Provider during the performance of any Services to: firstname.lastname@example.org.