Customers must provide images of damage of both before and after the landscaping or lawn care, along with proof that damages were caused at the time of the landscaping or lawn care. All claims must be made within 24 hours of the landscaping or lawn care service. Once the office receives the notification, we will contact you as soon as possible. If we do not hear from you within the next 30 days, we will assume you do not want to have us resolve the issue and the situation will void.
A.I.R. requests all irreplaceable items (whether monetarily or sentimentally valued) be marked and/or not be in our landscaping and lawn care helpers working area. A.I.R. is not responsible for the breakage of these irreplaceable items. A.I.R. is not responsible for damage due to faulty and/or improper installation of any item. A.I.R. is not responsible for the replacement or repair of any of your personal property that may be damaged by a Landscape or Lawn Helper while performing the Services.